Privacy Policy

Last updated: January 2024

At OrriaDesk, we understand that privacy is fundamental to building trust. This Privacy Policy explains how we collect, use, and protect your information when you use our AI receptionist service.

Information We Collect

Business Information

• Company name and business details
• Contact information (email, phone, address)
• Business type and industry
• Service preferences and requirements

Call Data

• Phone numbers of incoming and outgoing calls
• Call duration and timestamps

Customer Information

• Names and contact details provided during calls
• Appointment preferences and scheduling information
• Service requests and inquiries
• Feedback and satisfaction ratings

How We Use Your Information

• Schedule appointments and manage your calendar
• Send notifications and updates about your service
• Provide customer support and technical assistance
• Analyze usage patterns to enhance functionality
• Comply with legal obligations and regulations

Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all communications
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Data backup and disaster recovery procedures

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share data only in these limited circumstances:

• With your explicit consent
• To comply with legal requirements
• With service providers who assist in our operations
• To protect our rights and prevent fraud

Your Rights and Choices

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Opt out of marketing communications
• Control call recording preferences
• Export your data in a portable format

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 30 days unless you specify a different retention period.

International Data Transfers

Your data may be processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and use appropriate safeguards.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of OrriaDesk after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of January 2025 and applies to all users of the OrriaDesk service.